Coronavirus: Things You Should Know For Your Next Visit


With the national picture of the novel coronavirus continually changing, we want to communicate clearly to our patients what this means for you and our practice.

**Update 5/31/2020**

We’re back open and happy to be seeing our patients again! Several aspects of the patient experience have had to be modified to comply with regulations from the Texas State Board (TSBDE), CDC, OSHA, and other regulatory bodies.

  1. Our reception area will be kept to a minimum capacity. Patients should call/text upon arrival and remain in their vehicles. We will notify you when your provider is ready. All magazines, books, brochures, and other items have been removed from the reception area to facilitate disinfection of the space.
  2. Guests or escorts of patients will be asked to remain in their vehicle or the reception area. Exceptions will be made on a case-by-case basis.
  3. Patients will be screened upon arrival, including a temperature check. Patients who do not meet the screening criteria will be rescheduled.
  4. Patients should bring a mask or face cover to wear inside the office space.
  5. Our team will be wearing additional PPE and masks at all times to mitigate the risk of microbial transmission.

We have confidence in our infection control systems and are pleased we are able to provide a safe environment for our patients. We look forward to seeing you at your next appointment!

See previous updates below.

**Update 3/22/2020**

As the COVID-19 situation develops, we have been closely monitoring the recommendations from the CDC, American Dental Association, Texas Dental Association, and the Texas State Board of Dental Examiners.

This afternoon, Gov Abbott issued an executive order that states, “beginning now and continuing until 11:59 p.m. on April 21, 2020, all licensed health care professionals and all licensed health care facilities shall postpone all surgeries and procedures that are not immediately medically necessary to correct a serious medical condition of, or to preserve the life of, a patient who without immediate performance of the surgery or procedure would be at risk for serious adverse medical consequences or death…”

In other words, our practice has been mandated to shift to a “dental emergencies only” model for at least the next month.

For any patients currently scheduled during that time period, we will be contacting you shortly to reschedule.

We will have call forwarding established and an emergency voicemail box available so we can quickly respond to your emergency calls.

We will continue to update this post as the situation evolves. Thank you for your patience, and please remember to stay positive. We will get through this together!

See original post below.

Foremost, all current and prospective patients should know that your safety and the safety of our dental team is our top priority.

It is our intent to REMAIN OPEN for the foreseeable future, so long as we are able to keep our patients and team safe.

Our office has been, and will remain, a safe place. This post is intended to serve as an additional source of information for our patients. Here are several things you should know regarding our response to COVID-19.

1. Infection Control

Our regular infection control practices are designed specifically to minimize the risk of disease transmission such as this. We routinely observe the latest infection control practices established by organizations and agencies such as the American Dental Association, CDC, and OSHA.

We observe proper use of personal protective equipment (PPE) for our team including use of facemasks, gloves, and eye protection. In between patients, we wipe down all area surfaces with industrial grade disinfectants. All instruments used are either sterilized or disposed of after each patient.

Again, we want to emphasize these are our REGULAR PRACTICES. Based on our review of CDC guidelines for coronavirus risk management, very little if anything has changed regarding our infection control practices. Our team is trained for this, and they do their job very well.

2. Appointments

Patients who are sick with signs/symptoms of upper respiratory infection, have been in contact with others suspected of having contracted COVID-19, or have recently traveled to high risk areas, are advised to reschedule their visits. Don’t worry, our front office team has been instructed on how to accommodate you to keep you and everyone else safe.

Patients are otherwise strongly encouraged to keep their appointments while we are available and while our supplies last.

Our reception room will also be kept clean and safe, and commonly contacted surfaces will be regularly disinfected. However, if you feel you should not wait in the reception room for your appointment, we’ve got your back! Simply call or text our office to let us know you have arrived and have elected to wait in your vehicle. We will then call or text you back to inform you that your provider is prepared to receive you!

3. Emergency Treatment

We strongly encourage all otherwise healthy patients who have been experiencing “lingering dental pain” to have it examined and treated quickly!

If you do get sick and have to self-quarantine, the last thing you want is that “bothersome” tooth to turn into a raging abscess! Let’s fix it for you before it becomes a major problem and you’re unable to come in for emergency care.

Therefore, many open times slots across the next several weeks will be prioritized for emergency treatment.

Stay Calm, Stay Well!

Patients with any concerns regarding coronavirus are invited to call our office and speak with a member of our team.

Once again, the safety of our patients and team is our highest priority. We will continue to deliver your care in a friendly, calm, professional, and safe environment!

One thought on “Coronavirus: Things You Should Know For Your Next Visit

Leave a Reply